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We “TMC Europa Ltd.” Odessa, Ukraine, research, manufacture, sell and provide after-sales support for therapeutic electro-medical equipment. We are based in Odessa Ukraine with dealers and service representatives in many parts of the world.

To register your product or facility either for an out of warranty service or for a service call, click here...

For product support, visit our Support section. You can use the troubleshoter to find a possible solution for the problem yourself or use the ticket section to inform us.The knowledgebase may also help you.

Please call our Customer Service department at +380 949981781 tmc product coordinator or +380 669635241 dealers support seven days a week, 9 a.m.-9 p.m. EST, or email us..

You can also go to https://help.2tmc.com and open a support issues.

It is easy Just Visit our website http://2tmc.com --> Information -- and Choose the product you are interested in.You may use our Search feature to look for an item by keyword or Model.

We add products to our manufacturing not very frequently, As capital equipment require a lot of Research and Development and in-depth knowledge of it's functioning it requires sometime to offer a product for human application. Medical science is a difficult business.

In addition to teramedhelp.com, our products are also carried by many of our dealers worldwide... To find a TMC-authorized retailer near you, or to buy equipment please refer to us and we will guide you in your venture. Please click here...

TMC has a very transperent priceing policy. Prices offered online when you take a price quote can be accessed anywhere in the world. The End user price may differ internationally as many factors like transportation cost, customs duty, local taxes, surcharges and other governement levys may effect the ultimate prices. Please ask your dealer or TMC to get you the latest landed equipment cost.

For your convenience, you may return or exchange merchandise you purchased at teramedhelp.com within 07 days of purchase. Please note that you may be charged a 15% Restocking Fee for non-defective returned items. Please call us toll-free at +380669635241, seven days a week, 9 a.m.-9 p.m. EST to return or exchange your merchandise.

Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at https://2tmc.com makes your life a little easier. For your convenience, you may return or exchange merchandise you purchased online within 07 days of purchase. Please note that you may be charged a 15% Restocking Fee for non-defective returned items.

Please call us toll-free at +380669635241, seven days a week, 9 a.m.-9 p.m. EST to return or exchange your merchandise.

We apologize for any inconvenience this may have caused. We do everything we can to ensure that your experience at TMC makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.

To return or exchange by mail, please call us toll-free at +380669635241, seven days a week, 9 a.m.-9 p.m. EST to return or exchange your merchandise. For exchanges it will be necessary for us to process your exchange as a refund followed by a new order.

Yes, please call us at +380669635241, seven days a week, 9 a.m.-9 p.m. EST for assistance with your product return.

Yes, in this instance, you will be responsible for return shipping and handling charges.

TMC is committed to quality products. A product with a quality or operational defect that was purchased from TMC can be returned for a refund or exchanged within 07 days of purchase. We will refund the amount you paid for the defective item and any applicable shipping charges to the payment method you used to place your order. 

To return or exchange by mail, please call us toll-free at +380669635241, seven days a week, 9 a.m.-9 p.m. EST. For more information, please refer to our Return Policy.

Placing an Order and Buying from TMC is easy and secure. Getting an online price requires just a few steps:

• Select an equipment you would like to purchase, and get a instant Price quote http://2tmc.com --> Commercial --> More options -- then choose the equipment.
• You can then choose the equipment you are thinking of buying and get a price quote to your email address.
• Once you are finished taking a Price Quote, Get a LOI form ; Click here...
• You will receive an email containing a Purchase order form. Fill that interactive form and pay a booking amount of 33.3%.
• Return that LOI form to TMC with the 33.3% payment (Paid either by Credit card or Bank Transfer

If you prefer to order by phone, please call us toll-free at +380669635241 seven days a week, 9 a.m. - 6 p.m. and one of our knowledge sales executive will assist you in your buying process. Once you have placed the order TMC will do the rest processing and inform you the delivery schedule.

For any technical difficulties you are experiencing with our website, please call us at +380669635241, seven days a week, 9 a.m.-6 p.m. EST, or email us at: helpdesk@2tmc.com.

If you have correctly entered all your information and have not received a PO/LOI form please check your junk mail folder and white-list helpdeak@2tmc.com, we suggest you to please re-check the email address you mentioned as sometimes an error can be the reason of not receiving a communication. You can also call us at +380669635241, seven days a week, 9 a.m.-6 p.m. EST to verify your information so we can help you promptly.

If you prefer to order by phone, please call us  at +919418056789 or +380669635241 or +1 916 258 7445, seven days a week, 9 a.m.-6 p.m. EST, and our knowledgeable Customer Service executive will help you.

Unfortunately, tax-exempt orders cannot be placed through TMC. Normally TMC does not have controlTax-exempt orders must be placed through TMC Customer Service. To place a tax-exempt order, please call us at +380 6696 35241,+9194 180 56789 or FAx us at : +91 172 5013133 seven days a week, 9 a.m.-9 p.m. EST.

The payment is done either by an irrevocable Letter of credit from an established reputed international Bank or by pre-payment through wire transfer or a Banker's Cheque. There is also a possibility of installment facility available but this is in limited areas internationally. Please click here... to let us have your views so that we could assist you.

As a policy TMC does not accept payment by credit card. However as TMC will only charge your credit card for your purchase order, that is 3.3 % of the invoice value. At the time you place your order your card is charged immediately. This is the only time TMC can use your card.

Pre-authorization holds normally expire within 15-30 days depending on your financial institution. But TMC has no facility of pre-authorization. We charge your card instantly for the value of 3.3% of the invoice value as LOI/PO charges, This is as authentication of your order. This value is adjusted in your final payment.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish to ship to does not need to match your billing or credit card address.

Only LOI charges can be paid by a credit card. The charge for your order will appear on your credit card as: "LOI*TMC".

Orders received are processed within thirty business days of payment authorization Please note that on occasion, such as during holidays and large sale events, there may be a slight delay in delivery time. Your business is important to us, and we make every effort to process your order as quickly as possible.

If you have a TMC account, you can sign in to check your Order Status. If you do not have an account, you may call us at +380669635241, seven days a week, 9 a.m.-9 p.m. EST to know the status. Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the relevant carrier using this information.

We do everything we can to ensure that your experience at TeraMed makes your life just a little easier. To cancel your order, please call us at +91 172 5013133 or +380669635241, seven days a week, 9 a.m.-9 p.m. EST, or email us. You can also open a support ticket.

If you need Live Support Please use the link below:

TMC takes your security seriously. We do not keep information of your card details on our servers. We do not encorrage or want to accept payment through credit cards. We would appreciate you not using credit card on our server. We would prefer a bank transfer of all payments. Please refer to our Privacy Policy. We would suggest you to please open a support ticket and we will guide you on alternatives to execute payment for your purchase.

• Shipping - Your order will be shipped within the accepted terms as per your acceptance and confirmation. Transit time is as per this mode of transport. Normally shipping is the fastest mode as this is shipped by Air. But the charges are higher then other modes. Normally takes about 5 working days to deliver


• Cargo – Your order will be shipped within the accepted terms as per your acceptance and confirmation. Cargo is delivery by sea. This is slow but large consignments can be delivered at low cost. This type of shipment requires seaworthy packing. Normally takes about 25 days to deliver.


• Rail – Your order will be shipped within the accepted terms as per your acceptance and confirmation. Rail transportation can be cost effective transport but international transportation is not possible everywhere. We can deliver in some parts of Asia and Europe only by this method. It takes about 3 to 7 days for delivery.


• Road – Your order will be shipped within the accepted terms as per your acceptance and confirmation. Road transportation is also possible but just like Rail transport it is not possible to cover places internationally. We can only deliver in some countries of Asia and Europe. It takes between 5 to 10 days for delivery.

We do our best to accommodate shipment to anywhere and understand that not all of our customers have traditional/conventional street addresses. To provide the most extensive and protective coverage, our carriers do not ship to Postal Box addresses. However, to best serve and protect you, all small (consumables, parts etc) TMC orders are delivered to you directly via special carrier services.

For Order of Large equipment which normally requires proper authentication at every step during the delivery process. It cannot be delivered at a post box address.

Unfortunately, once your TMC equipment order ships it must go to the address provided at the time you placed your order. If you cannot receive or pick up your order for some reason then re-shipping charges are applied by the transporting company. If you do not take delivery of the equipment within 15 days it will be stored in the shippers warehouse and will start atracting damrage charges after a reasonable grace period. Please do mention a delivery address which does not change until you receive your equipment.

Most of our shipments contain valuable equipment and we like to ensure that our customers receive their equipment safely. If you will not be at the shipping address to accept delivery of your equipment, consider shipping the item to an address where you or someone you trust will be available to sign for your equipment received. Please use your stamp and signature rightly.

Most carriers and and also rulings by custom and tax authorities require that you authenticate a purchase and prove that you have received the equipment you ordered. Besides since all the delivery documents are on your name it will not be possible to take delivery from the authorities without signing by you or your authorised representative.

We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at TMC makes your life just a little easier, and your satisfaction is important to us.

Please open a support ticket to the relevant department and we will take up the matter immediately.

You can also call us at +380669635241, seven days a week, 9 a.m.-9 p.m. EST for inquiries on your shipment. If you need to get instant support please use the link below:

If you need Live Support Please use the link below:

We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at TMC makes your life just a little easier, and your satisfaction is important to us.

Please open a support ticket to the relevant department and we will take up the matter immediately.

You can also call us at +380669635241, seven days a week, 9 a.m.-9 p.m. EST for inquiries on your shipment. If you need to get instant support please use the link below:

If you need Live Support Please use the link below:

As delivery to your site invoves handling of your equipment by personel from the shipping company TMC has very less control over this handling. However TMC makes every effort that the equipment delivered are received safely. We suggest you insure the equipment against transit damage and or theft. If your product was damaged in transit.

Please open a support ticket to the relevant department and we will take up the matter immediately.

You can also call us at +380669635241, seven days a week, 9 a.m.-9 p.m. EST for inquiries on your shipment. If you need to get instant support please use the link below:

If you need Live Support Please use the link below:

It is most unlikely that any item is missing as during shipping a three stage check is carried out as per the packing list. However it could be possible your shipment was split based on the equipment availability and that the missing sub-items will be shipped when they become available. In most cases this is informed well in advance. Your shipment confirmation will include a list of all items included in your shipment. To track your order, please check your Order History along with the tracking number provided to you.

Please open a support ticket to report an incomplete shipment, and we will check the status of your missing items.

If ever any error has occurred we at TMC would like to apologize for any inconvenience this may have been caused. We do everything we can to ensure that your experience at TMC makes your life just a little easier, and will do everything we can to handle the situation as soon as possible.

You can also call us at +380669635241, seven days a week, 9 a.m.-9 p.m. EST for inquiries on your shipment. If you need to get instant support please use the link below:

If you need Live Support Please use the link below:

Yes, we do ship internationally. We ship TMC products that are eligible for Standard Ground Shipping to all states and oblasts. TMC products that require Standard Freight Delivery are eligible for shipment by road. Orders that are placed internationally for shipment to addresses anywhere in the world can be shipped by AIR SHIPMENT or by SEA CARGO.

TMC is pleased to offer clean glove delivery service on select equipment models. clean glove delivery service includes:

• Delivery of your TMC Medical equipment by trained professionals
• Placing the equipment into any accessible room in your home that you specify;
• Removal of the equipment from its packaging;
• Assembly of included equipment stand (if applicable);
• Placement of the TMC Medical equipment at your working site. (Please be sure your furniture is assembled and ready in advance.)
• Connecting the equipment to a power supply and verifying that the equipment can be powered on; and;
• Removal of the packaging debris from your home/clinic/hospital.

Please note that clean glove delivery does NOT include assembly of any of your furniture or installing other equipment, the connection of any other sources to the equipment, and/or removal of old equipment and/or components from your home. clinic or hospital. TMC clean glove Delivery is not free. Please ask for a quote*