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Information on dealing with TMC. basic information. Please click here... to contact for personalised information |
Here are some commercial questions you may have. You can also visit our knowledgebase for more information please click here... |
Basic service and shipping information you may need
- Shipping - Your order will be shipped within the accepted terms as per your acceptance and confirmation. Transit time is as per this mode of transport. Normally shipping is the fastest mode as this is shipped by Air. But the charges are higher then other modes. Normally takes about 5 working days to deliver
- Cargo – Your order will be shipped within the accepted terms as per your acceptance and confirmation. Cargo is delivery by sea. This is slow but large consignments can be delivered at low cost. This type of shipment requires seaworthy packing. Normally takes about 25 days to deliver.
- Rail – Your order will be shipped within the accepted terms as per your acceptance and confirmation. Rail transportation can be cost effective transport but international transportation is not possible everywhere. We can deliver in some parts of Asia and Europe only by this method. It takes about 3 to 7 days for delivery.
- Road – Your order will be shipped within the accepted terms as per your acceptance and confirmation. Road transportation is also possible but just like Rail transport it is not possible to cover places internationally. We can only deliver in some countries of Asia and Europe. It takes between 5 to 10 days for delivery.
We do our best to accommodate shipment to anywhere and understand that not all of our customers have traditional/conventional street addresses. To provide the most extensive and protective coverage, our carriers do not ship to Postal Box addresses. However, to best serve and protect you, all small (consumables, parts etc) TMC orders are delivered to you directly via special carrier services.
For Order of Large equipment which normally requires proper authentication at every step during the delivery process. It cannot be delivered at a post box address.
Unfortunately, once your TMC equipment order ships it must go to the address provided at the time you placed your order. If you cannot receive or pick up your order for some reason then re-shipping charges are applied by the transporting company. If you do not take delivery of the equipment within 15 days it will be stored in the shippers warehouse and will start atracting damrage charges after a reasonable grace period. Please do mention a delivery address which does not change until you receive your equipment.
Most of our shipments contain valuable equipment and we like to ensure that our customers receive their equipment safely. If you will not be at the shipping address to accept delivery of your equipment, consider shipping the item to an address where you or someone you trust will be available to sign for your equipment received. Please use your stamp and signature rightly.
Most carriers and and also rulings by custom and tax authorities require that you authenticate a purchase and prove that you have received the equipment you ordered. Besides since all the delivery documents are on your name it will not be possible to take delivery from the authorities without signing by you or your authorised representative.
We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at TMC makes your life just a little easier, and your satisfaction is important to us.
Please open a support ticket to the relevant department and we will take up the matter immediately.
You can also call us at +91 94 180 56789 or +380669635241, seven days a week, 9 a.m.-9 p.m. EST for inquiries on your shipment. If you need to get instant support please use the link below:
If you need Live Support Please use the link below:
We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at TMC makes your life just a little easier, and your satisfaction is important to us.
Please open a support ticket to the relevant department and we will take up the matter immediately.
You can also call us at +91 94 180 56789 or +380669635241, seven days a week, 9 a.m.-9 p.m. EST for inquiries on your shipment. If you need to get instant support please use the link below:
If you need Live Support Please use the link below:
As delivery to your site invoves handling of your equipment by personel from the shipping company TMC has very less control over this handling. However TMC makes every effort that the equipment delivered are received safely. We suggest you insure the equipment against transit damage and or theft. If your product was damaged in transit.
Please open a support ticket to the relevant department and we will take up the matter immediately.
You can also call us at +91 94 180 56789 or +380669635241, seven days a week, 9 a.m.-9 p.m. EST for inquiries on your shipment. If you need to get instant support please use the link below:
If you need Live Support Please use the link below:
It is most unlikely that any item is missing as during shipping a three stage check is carried out as per the packing list. However it could be possible your shipment was split based on the equipment availability and that the missing sub-items will be shipped when they become available. In most cases this is informed well in advance. Your shipment confirmation will include a list of all items included in your shipment. To track your order, please check your Order History along with the tracking number provided to you.
Please open a support ticket to report an incomplete shipment, and we will check the status of your missing items.
If ever any error has occurred we at TMC would like to apologize for any inconvenience this may have been caused. We do everything we can to ensure that your experience at TMC makes your life just a little easier, and will do everything we can to handle the situation as soon as possible.
You can also call us at +91 94 180 56789 or +380669635241, seven days a week, 9 a.m.-9 p.m. EST for inquiries on your shipment. If you need to get instant support please use the link below:
If you need Live Support Please use the link below:
Yes, we do ship internationally. We ship TMC products that are eligible for Standard Ground Shipping to all states and oblasts. TMC products that require Standard Freight Delivery are eligible for shipment by road. Orders that are placed internationally for shipment to addresses anywhere in the world can be shipped by AIR SHIPMENT or by SEA CARGO.
TMC is pleased to offer clean glove delivery service on select equipment models. clean glove delivery service includes:
- Delivery of your TMC Medical equipment by trained professionals
- Placing the equipment into any accessible room in your home that you specify;
- Removal of the equipment from its packaging;
- Assembly of included equipment stand (if applicable);
- Placement of the TMC Medical equipment at your working site. (Please be sure your furniture is assembled and ready in advance.)
- Connecting the equipment to a power supply and verifying that the equipment can be powered on; and;
- Removal of the packaging debris from your home/clinic/hospital.
Please note that clean glove delivery does NOT include assembly of any of your furniture or installing other equipment, connection of any other sources to the equipment, and/or removal of old equipments and/or components from your home. clinic or hospital. TMC clean glove Delivery*
TMC Support area
For Dealers
We have an exclusive area for dealers. Some basic facilities are listed below for your information.
Dr. Tony Sidhu
Innovative Medical equipment developer
Dr. Tony Sidhu who is heading the dealers support at TMC says::Much is said and talked about TMC, I may not have much to say but yes... I would like to add a few words. TMC Europa Ltd. is a company firmly focused on its Mission to discover, develop and deliver innovative medical Equipment that help patients recover form medical ailments easily. Around the world, our equipment help thousands of people recover from medical disorders. With a strategy to focus on our user/customers' needs, we give maximum priority to accelerate development in order to deliver cutting edge therapies that not only are easy to manage but are also lowering treatment costs by providing a maximum equipment up-time and optimizing therapeutic dose.
This working strategy is a success since the past twenty five years, our equipment are the best in the industry and outperform most other companies in terms of quality, we have delivered many ESWL equipment to users through out the world with over a million treatments carried out till date on these systems.
The R&D department at TMC is considered among the most productive departments and has many exclusives to it's credit. We now enhance our capabilities by offering new equipment in the areas including Urology, Cancer, Cardiology and Immunology.
Our success as an innovator is measured by the confidence and difference the user feels and that is when successful treatments are carried out on our equipment everyday. This re-enforces our confidence and belief in our strategy and the difference we make in the lives of patients.
For our users I must say : "You can be rest assured that by choosing a TMC device, you are getting an equipment that is the best in quality and that delivers the best possible function, reliability and results. Equipment that can take all the hard work with ease they are durable and more to the point it increases your confidence every time you use it."
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