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General FAQ's

Finding the equipment you need

Information on dealing with TMC. basic information. Please click here... to contact for personalised information

Here are some commercial questions you may have. You can also visit our knowledgebase for more information please click here...

Basic service and shipping information you may need

Commercial Information

Here are some commercial questions you may have. You can also visit our knowledgebase for more information please click here...

Placing an Order and Buying from TMC is easy and secure. Getting an online price requires just a few steps:

  • Select an equipment you would like to purchase, and get a instant Price quote --> Commercial --> More options -- then choose the equipment.
  • You can then choose the equipment you are thinking of buying and get a price quote to your email address.
  • Once you are finished taking a Price Quote, Get a LOI form ; Click here...
  • You will receive an email containing a Purchase order form. Fill that interactive form and pay a booking amount of 33.3%.
  • Return that LOI form to TMC with the 33.3% payment (Paid either by Credit card or Bank Transfer

If you prefer to order by phone, please call us toll-free at +380669635241 seven days a week, 9 a.m. - 6 p.m. and one of our knowledge sales executive will assist you in your buying process. Once you have placed the order TMC will do the rest processing and inform you the delivery schedule.

TAGS: LOI, ordering

For any technical difficulties you are experiencing with our website, please call us at +380669635241, seven days a week, 9 a.m.-6 p.m. EST, or email us at:

TAGS: order

If you have correctly entered all your information and have not received a PO/LOI form please check your junk mail folder and white-list, we suggest you to please re-check the email address you mentioned as sometimes an error can be the reason of not receiving a communication. You can also call us at +380669635241, seven days a week, 9 a.m.-6 p.m. EST to verify your information so we can help you promptly.

TAGS: PO, Purchase

If you prefer to order by phone, please call us  at +919418056789 or +380669635241 or +1 916 258 7445, seven days a week, 9 a.m.-6 p.m. EST, and our knowledgeable Customer Service executive will help you.

Unfortunately, tax-exempt orders cannot be placed through TMC. Normally TMC does not have controlTax-exempt orders must be placed through TMC Customer Service. To place a tax-exempt order, please call us at +380 6696 35241,+9194 180 56789 or FAx us at : +91 172 5013133 seven days a week, 9 a.m.-9 p.m. EST.

The payment is done either by an irrevocable Letter of credit from an established reputed international Bank or by pre-payment through wire transfer or a Banker's Cheque. There is also a possibility of installment facility available but this is in limited areas internationally. Please click here... to let us have your views so that we could assist you.

As a policy TMC does not accept payment by credit card. However as TMC will only charge your credit card for your purchase order, that is 3.3 % of the invoice value. At the time you place your order your card is charged immediately. This is the only time TMC can use your card.

Pre-authorization holds normally expire within 15-30 days depending on your financial institution. But TMC has no facility of pre-authorization. We charge your card instantly for the value of 3.3% of the invoice value as LOI/PO charges, This is as authentication of your order. This value is adjusted in your final payment.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish to ship to does not need to match your billing or credit card address.

Only LOI charges can be paid by a credit card. The charge for your order will appear on your credit card as: "LOI*TMC".

Orders received are processed within thirty business days of payment authorization Please note that on occasion, such as during holidays and large sale events, there may be a slight delay in delivery time. Your business is important to us, and we make every effort to process your order as quickly as possible.

If you have a TMC account, you can sign in to check your Order Status. If you do not have an account, you may call us at +380669635241, seven days a week, 9 a.m.-9 p.m. EST to know the status. Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the relevant carrier using this information.

We do everything we can to ensure that your experience at TeraMed makes your life just a little easier. To cancel your order, please call us at +91 172 5013133 or +380669635241, seven days a week, 9 a.m.-9 p.m. EST, or email us. You can also open a support ticket.

If you need Live Support Please use the link below:

Live Support from TMC Europa Ltd.

TMC takes your security seriously. We do not keep information of your card details on our servers. We do not encorrage or want to accept payment through credit cards. We would appreciate you not using credit card on our server. We would prefer a bank transfer of all payments. Please refer to our Privacy Policy. We would suggest you to please open a support ticket and we will guide you on alternatives to execute payment for your purchase.

Please write to us if you have some specific question Click here...

TMC Support area

Dr. Tony Sidhu


Innovative Medical equipment developer

Dr. Tony  who is heading the dealers' support at TMC says::

Much is said and talked about TMC, I may not have much to say but yes... I would like to add a few words. TMC Europa Ltd. is a company firmly focused on its mission to discover, develop and deliver innovative medical Equipment that helps patients recover from medical ailments easily. Around the world, our equipment helps thousands of people recover from medical disorders. With a strategy to focus on our user/customers' needs, we give maximum priority to accelerate development in order to deliver cutting-edge therapies that not only are easy to manage but are also lowering treatment costs by providing a maximum equipment up-time and optimizing therapeutic dose.

This working strategy is a success for the past twenty-five years, our equipment is the best in the industry and outperforms most other companies in terms of quality, we have delivered many ESWL equipments to users throughout the world with over a million treatments carried out to date on these systems.

The R&D department at TMC is considered among the most productive departments and has many exclusives to its credit. We now enhance our capabilities by offering new equipment in areas including Urology, Cancer, Cardiology, and Immunology.

Our success as an innovator is measured by the confidence and difference the user feels and that is when successful treatments are carried out on our equipment every day. This re-enforces our confidence and belief in our strategy and the difference we make in the lives of patients.

For our users, I must say: "You can rest assured that by choosing a TMC device, you are getting equipment that is the best in quality and that delivers the best possible function, reliability, and results. Equipment that can take all the hard work with ease is durable and more to the point it increases your confidence every time you use it."

If you want to send me a message please Click-here...