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General FAQ's

Finding the equipment you need

Information on dealing with TMC. basic information. Please click here... to contact for personalised information

Here are some commercial questions you may have. You can also visit our knowledgebase for more information please click here...

Basic service and shipping information you may need

Product Returns, Pricing and your account.

Information on dealing with TMC. basic information. Please click here... to contact for personalised information

TMC has a very transperent priceing policy. Prices offered online when you take a price quote can be accessed anywhere in the world. The End user price may differ internationally as many factors like transportation cost, customs duty, local taxes, surcharges and other governement levys may effect the ultimate prices. Please ask your dealer or TMC to get you the latest landed equipment cost.

TAGS: price, returns

For your convenience, you may return or exchange merchandise you purchased at teramedhelp.com within 07 days of purchase. Please note that you may be charged a 15% Restocking Fee for non-defective returned items. Please call us toll-free at +380669635241, seven days a week, 9 a.m.-9 p.m. EST to return or exchange your merchandise.

TAGS: return

Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at teramedhelp.com makes your life a little easier. For your convenience, you may return or exchange merchandise you purchased online within 07 days of purchase. Please note that you may be charged a 15% Restocking Fee for non-defective returned items.

Please call us toll-free at +380669635241, seven days a week, 9 a.m.-9 p.m. EST to return or exchange your merchandise.

We apologize for any inconvenience this may have caused. We do everything we can to ensure that your experience at TMC makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.

To return or exchange by mail, please call us toll-free at +380669635241, seven days a week, 9 a.m.-9 p.m. EST to return or exchange your merchandise. For exchanges it will be necessary for us to process your exchange as a refund followed by a new order.

TAGS: exchange

Yes, please call us at +380669635241, seven days a week, 9 a.m.-9 p.m. EST for assistance with your product return.

Yes, in this instance, you will be responsible for return shipping and handling charges.

TMC is committed to quality products. A product with a quality or operational defect that was purchased from TMC can be returned for a refund or exchanged within 07 days of purchase. We will refund the amount you paid for the defective item, and any applicable shipping charges to the payment method you used to place your order. <br /> <br /> To return or exchange by mail, please call us toll-free at +380669635241, seven days a week, 9 a.m.-9 p.m. EST. For more information, please refer to our Return Policy.

Please write to us if you have some specific question Click here...

Reduce Prices

If you do not need many built-in facilities that come as a standard modules with the ESWL Model TMC-X4, Please click on the link below to take you to a facilities removal page that you can use which facility to remove and take a price quote with the removed facilities.

If you do not need many built-in facilities that come as a standard modules with the IECP Model SL-200, Please click on the link below to take you to a facilities removal page that you can use which facilities to remove and take a price quote with the removed facilities.

 

Dr. Tony Sidhu

Innovative Medical equipment developer

Dr. Tony Sidhu who is heading the dealers support at TMC says::

Much is said and talked about TMC, I may not have much to say but yes... I would like to add a few words. TMC Europa Ltd. is a company firmly focused on its Mission to discover, develop and deliver innovative medical Equipment that help patients recover form medical ailments easily. Around the world, our equipment help thousands of people recover from medical disorders. With a strategy to focus on our user/customers' needs, we give maximum priority to accelerate development in order to deliver cutting edge therapies that not only are easy to manage but are also lowering treatment costs by providing a maximum equipment up-time and optimizing therapeutic dose.

This working strategy is a success since the past twenty five years, our equipment are the best in the industry and outperform most other companies in terms of quality, we have delivered many ESWL equipment to users through out the world with over a million treatments carried out till date on these systems.

The R&D department at TMC is considered among the most productive departments and has many exclusives to it's credit. We now enhance our capabilities by offering new equipment in the areas including Urology, Cancer, Cardiology and Immunology.

Our success as an innovator is measured by the confidence and difference the user feels and that is when successful treatments are carried out on our equipment everyday. This re-enforces our confidence and belief in our strategy and the difference we make in the lives of patients.

For our users I must say : "You can be rest assured that by choosing a TMC device, you are getting an equipment that is the best in quality and that delivers the best possible function, reliability and results. Equipment that can take all the hard work with ease they are durable and more to the point it increases your confidence every time you use it."

If you want to send me a message please Click-here...

 

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