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General FAQ's

It is very easy just select the Unsubscribe link at the bottom of any email you receive from teramedhelp.com.

Use the 'Forgot password' to have your temporary password sent to the email address on file.

TMC is a multinational organization. We are based in Ukraine, U.K and India.

To register your product or facility either for an out of warranty service or for a service call, click here...

For product support, visit our Support section. You can use the troubleshoter to find a possible solution for the problem yourself or use the ticket section to inform us.The knowledgebase may also help you.

Please call our Customer Service department at +1 916 258 7445 or +380 669635241 0r +91 9418056789, seven days a week, 9 a.m.-9 p.m. EST, or email us..

Finding the equipment you need

It is easy Just Visit our website http://2tmc.com --> Information -- and Choose the product you are interested in.You may use our Search feature to look for an item by keyword or Model.

We add products to our manufacturing not very frequently, As capital equipment require a lot of Research and Development and in-depth knowledge of it's functioning it requires sometime to offer a product for human application. Medical science is a difficult business.

In addition to teramedhelp.com, our products are also carried by many of our dealers worldwide.. To find a TMC-authorized retailer near you, or to buy an equipment please refer to us and we will guide you in your venture. Please click here...

Information on dealing with TMC. basic information. Please click here... to contact for personalised information

TMC has a very transperent priceing policy. Prices offered online when you take a price quote can be accessed anywhere in the world. The End user price may differ internationally as many factors like transportation cost, customs duty, local taxes, surcharges and other governement levys may effect the ultimate prices. Please ask your dealer or TMC to get you the latest landed equipment cost.

For your convenience, you may return or exchange merchandise you purchased at teramedhelp.com within 07 days of purchase. Please note that you may be charged a 15% Restocking Fee for non-defective returned items. Please call us toll-free at +380669635241, seven days a week, 9 a.m.-9 p.m. EST to return or exchange your merchandise.

Your satisfaction is of the utmost importance to us, and we do everything we can to ensure that your experience at teramedhelp.com makes your life a little easier. For your convenience, you may return or exchange merchandise you purchased online within 07 days of purchase. Please note that you may be charged a 15% Restocking Fee for non-defective returned items.

Please call us toll-free at +380669635241, seven days a week, 9 a.m.-9 p.m. EST to return or exchange your merchandise.

We apologize for any inconvenience this may have caused. We do everything we can to ensure that your experience at TMC makes your life just a little easier, and will do everything we can to remedy the situation as soon as possible.

To return or exchange by mail, please call us toll-free at +380669635241, seven days a week, 9 a.m.-9 p.m. EST to return or exchange your merchandise. For exchanges it will be necessary for us to process your exchange as a refund followed by a new order.

Yes, please call us at +380669635241, seven days a week, 9 a.m.-9 p.m. EST for assistance with your product return.

Yes, in this instance, you will be responsible for return shipping and handling charges.

TMC is committed to quality products. A product with a quality or operational defect that was purchased from TMC can be returned for a refund or exchanged within 07 days of purchase. We will refund the amount you paid for the defective item, and any applicable shipping charges to the payment method you used to place your order. <br /> <br /> To return or exchange by mail, please call us toll-free at +380669635241, seven days a week, 9 a.m.-9 p.m. EST. For more information, please refer to our Return Policy.

Here are some commercial questions you may have. You can also visit our knowledgebase for more information please click here...

Placing an Order and Buying from TMC is easy and secure. Getting an online price requires just a few steps:

  • Select an equipment you would like to purchase, and get a instant Price quote http://2tmc.com --> Commercial --> More options -- then choose the equipment.
  • You can then choose the equipment you are thinking of buying and get a price quote to your email address.
  • Once you are finished taking a Price Quote, Get a LOI form ; Click here...
  • You will receive an email containing a Purchase order form. Fill that interactive form and pay a booking amount of 3.3%.
  • Return that LOI form to TMC with the 3.3% payment (Paid either by Credit card or Bank Transfer

If you prefer to order by phone, please call us toll-free at +380669635241 seven days a week, 9 a.m. - 6 p.m. and one of our knowledge sales executive will assit you in your buying procrss. Once you have placed the order TMC will do the rest processing and informyou the delivery schedule.

For any technical difficulties you are experiencing with our website, please call us at +380669635241, seven days a week, 9 a.m.-6 p.m. EST, or email us at: helpdesk@2tmc.com.

If you have correctly entered all your information and have not received a PO/LOI form please check your junk mail folder and white-list helpdeak@2tmc.com, we suggest you to please re-check the email address you mentioned as sometimes an error can be the reason of not receiving a communication. You can also call us at +380669635241, seven days a week, 9 a.m.-6 p.m. EST to verify your information so we can help you promptly.

If you prefer to order by phone, please call us  at +919418056789 or +380669635241 or +1 916 258 7445, seven days a week, 9 a.m.-6 p.m. EST, and our knowledgeable Customer Service executive will help you.

Unfortunately, tax-exempt orders cannot be placed through TMC. Normally TMC does not have controlTax-exempt orders must be placed through TMC Customer Service. To place a tax-exempt order, please call us at +380 6696 35241,+9194 180 56789 or FAx us at : +91 172 5013133 seven days a week, 9 a.m.-9 p.m. EST.

The payment is done either by an irrevocable Letter of credit from an established reputed international Bank or by pre-payment through wire transfer or a Banker's Cheque. There is also a possibility of installment facility available but this is in limited areas internationally. Please click here... to let us have your views so that we could assist you.

As a policy TMC does not accept payment by credit card. However as TMC will only charge your credit card for your purchase order, that is 3.3 % of the invoice value. At the time you place your order your card is charged immediately. This is the only time TMC can use your card.

Pre-authorization holds normally expire within 15-30 days depending on your financial institution. But TMC has no facility of pre-authorization. We charge your card instantly for the value of 3.3% of the invoice value as LOI/PO charges, This is as authentication of your order. This value is adjusted in your final payment.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish to ship to does not need to match your billing or credit card address.

Only LOI charges can be paid by a credit card. The charge for your order will appear on your credit card as: "LOI*TMC".

Orders received are processed within thirty business days of payment authorization Please note that on occasion, such as during holidays and large sale events, there may be a slight delay in delivery time. Your business is important to us, and we make every effort to process your order as quickly as possible.

If you have a TMC account, you can sign in to check your Order Status. If you do not have an account, you may call us at +380669635241, seven days a week, 9 a.m.-9 p.m. EST to know the status. Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the relevant carrier using this information.

We do everything we can to ensure that your experience at TeraMed makes your life just a little easier. To cancel your order, please call us at +91 172 5013133 or +380669635241, seven days a week, 9 a.m.-9 p.m. EST, or email us. You can also open a support ticket.

If you need Live Support Please use the link below:

Live Support from TMC Europa Ltd.
 

TMC takes your security seriously. We do not keep information of your card details on our servers. We do not encorrage or want to accept payment through credit cards. We would appreciate you not using credit card on our server. We would prefer a bank transfer of all payments. Please refer to our Privacy Policy. We would suggest you to please open a support ticket and we will guide you on alternatives to execute payment for your purchase.

Basic service and shipping information you may need

  • Shipping - Your order will be shipped within the accepted terms as per your acceptance and confirmation. Transit time is as per this mode of transport. Normally shipping is the fastest mode as this is shipped by Air. But the charges are higher then other modes. Normally takes about 5 working days to deliver

  • Cargo – Your order will be shipped within the accepted terms as per your acceptance and confirmation. Cargo is delivery by sea. This is slow but large consignments can be delivered at low cost. This type of shipment requires seaworthy packing. Normally takes about 25 days to deliver.

  • Rail – Your order will be shipped within the accepted terms as per your acceptance and confirmation. Rail transportation can be cost effective transport but international transportation is not possible everywhere. We can deliver in some parts of Asia and Europe only by this method. It takes about 3 to 7 days for delivery.

  • Road – Your order will be shipped within the accepted terms as per your acceptance and confirmation. Road transportation is also possible but just like Rail transport it is not possible to cover places internationally. We can only deliver in some countries of Asia and Europe. It takes between 5 to 10 days for delivery.

We do our best to accommodate shipment to anywhere and understand that not all of our customers have traditional/conventional street addresses. To provide the most extensive and protective coverage, our carriers do not ship to Postal Box addresses. However, to best serve and protect you, all small (consumables, parts etc) TMC orders are delivered to you directly via special carrier services.

For Order of Large equipment which normally requires proper authentication at every step during the delivery process. It cannot be delivered at a post box address.

Unfortunately, once your TMC equipment order ships it must go to the address provided at the time you placed your order. If you cannot receive or pick up your order for some reason then re-shipping charges are applied by the transporting company. If you do not take delivery of the equipment within 15 days it will be stored in the shippers warehouse and will start atracting damrage charges after a reasonable grace period. Please do mention a delivery address which does not change until you receive your equipment.

Most of our shipments contain valuable equipment and we like to ensure that our customers receive their equipment safely. If you will not be at the shipping address to accept delivery of your equipment, consider shipping the item to an address where you or someone you trust will be available to sign for your equipment received. Please use your stamp and signature rightly.

Most carriers and and also rulings by custom and tax authorities require that you authenticate a purchase and prove that you have received the equipment you ordered. Besides since all the delivery documents are on your name it will not be possible to take delivery from the authorities without signing by you or your authorised representative.

We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at TMC makes your life just a little easier, and your satisfaction is important to us.

Please open a support ticket to the relevant department and we will take up the matter immediately.

You can also call us at +91 94 180 56789 or +380669635241, seven days a week, 9 a.m.-9 p.m. EST for inquiries on your shipment. If you need to get instant support please use the link below:

If you need Live Support Please use the link below:

Live Support from TMC Europa Ltd.
 

We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at TMC makes your life just a little easier, and your satisfaction is important to us.

Please open a support ticket to the relevant department and we will take up the matter immediately.

You can also call us at +91 94 180 56789 or +380669635241, seven days a week, 9 a.m.-9 p.m. EST for inquiries on your shipment. If you need to get instant support please use the link below:

If you need Live Support Please use the link below:

Live Support from TMC Europa Ltd.
 

As delivery to your site invoves handling of your equipment by personel from the shipping company TMC has very less control over this handling. However TMC makes every effort that the equipment delivered are received safely. We suggest you insure the equipment against transit damage and or theft. If your product was damaged in transit.

Please open a support ticket to the relevant department and we will take up the matter immediately.

You can also call us at +91 94 180 56789 or +380669635241, seven days a week, 9 a.m.-9 p.m. EST for inquiries on your shipment. If you need to get instant support please use the link below:

If you need Live Support Please use the link below:

Live Support from TMC Europa Ltd.
 

It is most unlikely that any item is missing as during shipping a three stage check is carried out as per the packing list. However it could be possible your shipment was split based on the equipment availability and that the missing sub-items will be shipped when they become available. In most cases this is informed well in advance. Your shipment confirmation will include a list of all items included in your shipment. To track your order, please check your Order History along with the tracking number provided to you.

Please open a support ticket to report an incomplete shipment, and we will check the status of your missing items.

If ever any error has occurred we at TMC would like to apologize for any inconvenience this may have been caused. We do everything we can to ensure that your experience at TMC makes your life just a little easier, and will do everything we can to handle the situation as soon as possible.

You can also call us at +91 94 180 56789 or +380669635241, seven days a week, 9 a.m.-9 p.m. EST for inquiries on your shipment. If you need to get instant support please use the link below:

If you need Live Support Please use the link below:

Live Support from TMC Europa Ltd.
 

Yes, we do ship internationally. We ship TMC products that are eligible for Standard Ground Shipping to all states and oblasts. TMC products that require Standard Freight Delivery are eligible for shipment by road. Orders that are placed internationally for shipment to addresses anywhere in the world can be shipped by AIR SHIPMENT or by SEA CARGO.

TMC is pleased to offer clean glove delivery service on select equipment models. clean glove delivery service includes:

  • Delivery of your TMC Medical equipment by trained professionals
  • Placing the equipment into any accessible room in your home that you specify;
  • Removal of the equipment from its packaging;
  • Assembly of included equipment stand (if applicable);
  • Placement of the TMC Medical equipment at your working site. (Please be sure your furniture is assembled and ready in advance.)
  • Connecting the equipment to a power supply and verifying that the equipment can be powered on; and;
  • Removal of the packaging debris from your home/clinic/hospital.

Please note that clean glove delivery does NOT include assembly of any of your furniture or installing other equipment, connection of any other sources to the equipment, and/or removal of old equipments and/or components from your home. clinic or hospital. TMC clean glove Delivery* 

Please write to us if you have some specific question Click here...

Reduce Prices

If you do not need many built-in facilities that come as a standard modules with the ESWL Model TMC-X4, Please click on the link below to take you to a facilities removal page that you can use which facility to remove and take a price quote with the removed facilities.

If you do not need many built-in facilities that come as a standard modules with the IECP Model SL-200, Please click on the link below to take you to a facilities removal page that you can use which facilities to remove and take a price quote with the removed facilities.

 

Dr. Tony Sidhu

Innovative Medical equipment developer

Dr. Tony Sidhu who is heading the dealers support at TMC says::

Much is said and talked about TMC, I may not have much to say but yes... I would like to add a few words. TMC Europa Ltd. is a company firmly focused on its Mission to discover, develop and deliver innovative medical Equipment that help patients recover form medical ailments easily. Around the world, our equipment help thousands of people recover from medical disorders. With a strategy to focus on our user/customers' needs, we give maximum priority to accelerate development in order to deliver cutting edge therapies that not only are easy to manage but are also lowering treatment costs by providing a maximum equipment up-time and optimizing therapeutic dose.

This working strategy is a success since the past twenty five years, our equipment are the best in the industry and outperform most other companies in terms of quality, we have delivered many ESWL equipment to users through out the world with over a million treatments carried out till date on these systems.

The R&D department at TMC is considered among the most productive departments and has many exclusives to it's credit. We now enhance our capabilities by offering new equipment in the areas including Urology, Cancer, Cardiology and Immunology.

Our success as an innovator is measured by the confidence and difference the user feels and that is when successful treatments are carried out on our equipment everyday. This re-enforces our confidence and belief in our strategy and the difference we make in the lives of patients.

For our users I must say : "You can be rest assured that by choosing a TMC device, you are getting an equipment that is the best in quality and that delivers the best possible function, reliability and results. Equipment that can take all the hard work with ease they are durable and more to the point it increases your confidence every time you use it."

If you want to send me a message please Click-here...

 

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